Martha's Story
I pay my staff really well, above the award, but my turnover is high.
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Many business owners have yet to implement basic human resource tasks that may assist them to retain key staff and ensure that staff performance meets the needs of their growing business. The key to effective human resources is being proactive, to ensure you not only attract quality staff but once engaged, you retain their skills. Effectively communicating with your staff, managing expectations both ways, and creating clear performance guidelines will often be enough to keep good staff engaged and avoid unnecessary employee turnover.
Watts Next is here to help small to medium businesses, owners and operators of multiple franchises, and business with one human resources specialist. We will customise our offering to meet your needs and budget.
A challenge for non profit organisations is to ensure their business operations are efficient and aligned with their mission and values. We are pleased to have found an excellent solution to our HR needs through the relationship we have developed with wattsnext. Sue-Ellen and her team have a fine understanding of the needs of a non for profit and their operating environment.
It is reassuring to have expert HR advice and support provided from an understanding of the work we do and the values that are important to us.
Kingsley Bedwell
Chief Executive
HR is such an important role in any business with staff. When the business is a small to medium enterprise and is owned and operated by close family members HR is even more important. Since contracting Watts Next our staff know that they have an external professional and reliable HR team that will personally and confidentially handle any of their HR enquiries and/or concerns. Watts Next are not afraid of going that extra mile when needed and always reply in a clear, concise and understandable manner. Goldsworthy Investments would not hesitate in referring Watts Next to any business looking for and needing professional HR support.
Kate Greaves
Manager, General Insurance
Power On Australia is growing at a rapid pace, perhaps too fast for myself and my wife - Kylie whom also works in the business, to handle from a HR perspective. We knew we needed more support staff to assist us in our endeavors and had tried to find the ˜perfect employee, but found ourselves employing perhaps the wrong people or due to lack of time perhaps not nurturing the staff we did find, correctly, finding they would leave prematurely .Very frustrating for the time poor.
We heard about Sue-Ellen and her team at Watts Next on the grape vine and felt relieved to hear that there was someone out there that could help us from a more personable perspective, to attract and retain the right staff to take the business to the next level. Watts Next have done that and much more, including re-writing our employment contracts, employee handbook, position descriptions, etc. They have also been involved in all of our new employee recruitment processes, at a fraction of the price to an employment agency and with an overall far more personal approach. They know you and know how to find the right person for the position to be filled we only have success stories from this to report.
Aside from all of the above, Watts Next staff have really good listening skills and have been fantastic sounding boards anytime we have had a potential staffing issue arise they listened, nipped the problem in the bud and handled each situation in the utmost professional manner. HR Problem solved and we are now getting on with growing the business.
Overall, with Watts Next now on our team as our HR Department (Yes they are even on our Morning Tea Register), Kylie and I can now breath easy and go home knowing that we have someone looking after all of our HR needs from top to toe. THANKS Watts Next !!
Boyd Lockett
Managing Director
