This is something we see all the time, it is extremely common for small to medium businesses to use internal staff to cover basic HR. You are definitely not alone, in fact this exact situation motivated us to develop an external human resource business, focusing on the small to medium business sector. All businesses deserve access to expert HR, regardless of their size. When a task is not a priority or the staff member does not have the skill set, the task is often delayed and often the eventual work lacks quality. We commonly see internal staff members like; receptionists, administration personnel, personal assistants, book keepers, accountants and even business owners themselves performing human resource related tasks and in many cases these tasks drain more than 50% of their time. Watts Next have developed a 'retained HR program' that can be customised to suit any business and rolled out over a 12 month period. Not only does the client gain access to a 'team of experts' and advise, but it receives the foundation required to self manage their HR in the future. These programs roll out performance appraisals, employee handbooks, policies, HR strategies, training and can be customised to suit your business.

For a small to medium business like yours, the cost of such a program would be less than 50% of your receptionists salary, you get access to experts and professional support, faster results and your receptionist frees up at least 50% of their capacity that can be re-deployed in your organisation. Inadvertently by trying to manage your costs you are actually worse off, lets discuss how we could customise a HR program and give you access to our team of experts.